- Shipping Coverage
PACK & GO SDN BHD, registration number 202601014134 (1676232-P), currently delivers Orders from https://pckngo.com/ within Malaysia.
Coverage includes:
• Peninsular Malaysia.
• Sabah.
• Sarawak.
• Labuan.
Delivery is subject to the courier being able to service the address provided. We will contact You if an address cannot be served and arrange an alternative or refund.
International shipping is not currently offered.
Shipping Charges
Standard shipping is free for Orders delivered within Malaysia.
Any separately agreed service or additional charge must be explained and accepted before it is applied.
Express and overnight delivery are not currently offered.
Order Processing and Delivery Time
Orders are processed after payment has been confirmed.
Our stated standard delivery timeframe is within seven Working Days after payment confirmation. This includes processing and courier transit time.
Working Days means Monday to Friday, excluding applicable public holidays in Malaysia.
If We become aware of a delay, We will contact You with available information and assist in resolving the Order. Please contact Us if the stated timeframe has been exceeded.
Dispatch and Tracking
Tracking details will be provided when available after dispatch. Courier systems may take time to display the first scan or subsequent updates.
If You do not receive tracking information or cannot locate an update, email Us with Your Order number.
Delivery Information
Provide a complete address, postcode, recipient name and reachable telephone number.
If You need to change these details, contact Us immediately. Changes may be possible before dispatch; after dispatch, they depend on the courier’s process.
Where a failed delivery is caused by inaccurate information supplied by You, any reasonable redelivery cost will be explained before redelivery is arranged.
Receiving Your Parcel
Inspect the parcel and Goods upon receipt where reasonably possible.
For visible damage, incorrect items or missing components, please contact Us within 24 hours where possible and retain the shipping label and packaging.
Photographs and an unboxing video can help with investigation, but reporting later or lacking a video does not automatically remove statutory rights.
Delayed Deliveries
Weather, transport disruptions, public holidays and courier issues may affect delivery.
If an Order exceeds seven Working Days after payment confirmation, We will investigate and discuss an appropriate solution under Our Refund & Returns Policy.
We do not require You to deal with the courier alone where We arranged delivery.
Missing or Lost Parcels
Contact Us promptly if tracking shows delivery but You have not received the parcel, or if tracking appears stalled.
We will investigate with the courier and may request relevant delivery information.
If the parcel is confirmed lost, We will arrange a replacement or refund as appropriate.
Responsibility for Delivery
We remain responsible for arranging delivery to You or an authorised recipient.
Payment or dispatch alone does not transfer responsibility for transit loss to You. Delivery to an incorrect address through Our or the courier’s error does not constitute proper delivery.
Cancellations and Refused Deliveries
You may request cancellation without a cancellation fee before dispatch.
After dispatch, requests are handled under Our Refund & Returns Policy and applicable law.
If a parcel is returned after an unsuccessful or refused delivery, We will contact You to discuss the reason and available options. Any proposed deduction must be lawful, reasonable and explained.
Separate Parcels
Where an Order needs to be sent in more than one parcel, We will provide available tracking information for each parcel. Splitting an Order will not create additional standard shipping charges.
Contact Us
PACK & GO SDN BHD
202601014134 (1676232-P)
Email: pack-n-go@outlook.com
Website: https://pckngo.com/