Governing Law Policy

  1. Purpose

This Policy explains the governing law and dispute resolution arrangements for https://pckngo.com/, operated by PACK & GO SDN BHD, registration number 202601014134 (1676232-P).

It should be read together with Our Terms & Conditions, Privacy Policy, Refund & Returns Policy and Shipping Policy.

  1. Applicable Law

Our Website services, sales contracts and related disputes are governed by and interpreted in accordance with the laws of Malaysia.

Relevant legislation may include the Consumer Protection Act 1999, the Contracts Act 1950, the Personal Data Protection Act 2010 as amended, and applicable rules concerning electronic commerce and transactions.

The applicable law takes priority over any inconsistent Website provision.

  1. Consumer Rights

Nothing in Our policies excludes, restricts or replaces consumer rights, guarantees or remedies that cannot lawfully be excluded.

A reporting deadline, evidence request, warranty exclusion or “final sale” description does not override mandatory rights.

Where a Website provision conflicts with a mandatory legal requirement, that requirement prevails.

  1. Resolving Concerns

Please contact pack-n-go@outlook.com with Your name, Order number, relevant facts and the outcome You are seeking.

We will review the concern, request information where reasonably necessary and seek a fair resolution.

Contacting Us first is encouraged but does not prevent You from exercising legal rights or meeting a statutory filing deadline.

  1. Courts and Consumer Tribunals

Disputes may be brought before Malaysian courts with competent jurisdiction.

Eligible consumers may also seek relief through the Tribunal for Consumer Claims Malaysia or another competent body, subject to applicable jurisdiction and procedural requirements.

Nothing in this Policy requires exclusive private arbitration or prevents a lawful complaint to a regulator.

  1. Privacy Complaints

Concerns about personal information may be submitted to Us using the contact details below.

Where appropriate, You may also contact Malaysia’s Personal Data Protection Commissioner.

  1. Other Dispute Resolution

Mediation or another alternative process may be used if both parties agree.

Such agreement does not remove mandatory rights unless a lawful settlement expressly provides otherwise.

  1. Severability

If a provision is held invalid or unenforceable, it will apply only to the extent permitted by law. The remaining provisions continue to apply.

  1. Changes

Updates will be published with a revised date. Changes will not retrospectively reduce rights concerning existing Orders or disputes.

  1. Contact Us

PACK & GO SDN BHD
202601014134 (1676232-P)

Email: pack-n-go@outlook.com
Website: https://pckngo.com/

Address:
NO 38A JALAN FLORA UTAMA 3
TAMAN FLORA UTAMA
83000 BATU PAHAT JOHOR