- Who We Are
PACK & GO SDN BHD, registration number 202601014134 (1676232-P), operates https://pckngo.com/.
This Privacy Policy explains how We collect, use, disclose and protect personal information in connection with Our online store and related services.
We handle personal information in accordance with Malaysia’s Personal Data Protection Act 2010, as amended, and other applicable requirements.
Information We Collect
Depending on how You interact with Us, We may collect:
• Your name, email address and telephone number.
• Billing and delivery addresses.
• Account details and preferences.
• Order history, purchased items and payment status.
• Transaction references and information provided by payment providers.
• Enquiries, correspondence and customer service records.
• Photographs, videos and documents submitted for delivery, return or warranty enquiries.
• Technical information such as IP address, browser type, device information and Website activity.
• Newsletter subscription details and marketing preferences.
Payment information collected directly by a payment provider is also subject to that provider’s privacy notice.
Sources of Information
We receive information directly from You when You create an account, place an Order, contact Us, submit a claim or subscribe to communications.
We may also receive relevant information from payment providers, couriers and service providers involved in fulfilling Your Order.
Cookies and similar technologies may collect technical information when You use the Website.
How We Use Information
We use personal information to:
• Receive, process and fulfil Orders.
• Verify payments and prevent fraudulent transactions.
• Arrange delivery and provide tracking updates.
• Manage accounts and respond to enquiries.
• Investigate delivery issues, returns, refunds and warranty requests.
• Maintain accounting and business records.
• Operate, secure and improve the Website.
• Send marketing communications where permitted and consistent with Your preferences.
• Comply with legal obligations and resolve disputes.
We obtain consent where required and otherwise process information only where permitted by applicable law.
Required and Optional Information
Information needed for payment, delivery and customer communication is required to fulfil an Order. If You do not provide it, We may be unable to complete the purchase or provide the requested service.
Newsletter subscriptions and other optional marketing information are not required to purchase Goods.
Where You provide another person’s delivery or contact information, ensure that You are authorised to do so and inform them of this Policy.
Disclosure to Other Parties
Where necessary for the purposes described above, We may disclose relevant information to:
• Couriers and logistics providers.
• Payment processing providers.
• Website hosting, maintenance and security providers.
• Communication and customer service providers.
• Professional advisers, insurers and auditors.
• Authorities where disclosure is legally required.
• Parties involved in a lawful business transfer, subject to appropriate safeguards.
Information disclosed should be limited to what is relevant to the service or legal purpose.
Cookies and Similar Technologies
The Website may use cookies to support account login, shopping carts, security and preferences.
Where enabled, analytics or marketing technologies may also be used, subject to applicable requirements and available choices.
You can manage cookies through browser settings and any consent controls offered on the Website. Disabling essential cookies may affect checkout or account functionality.
Marketing Choices
Where You subscribe to promotional communications, We may send product news, offers and updates.
You may unsubscribe using the link provided or contact pack-n-go@outlook.com.
Essential transaction messages, such as Order confirmations and delivery updates, may still be sent when necessary to service Your purchase.
Overseas Processing
Some service providers may process information outside Malaysia. Where this occurs, We will take steps required by applicable law to protect the information and ensure a lawful basis for the transfer.
Retention
We retain information for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal requirements, maintain necessary records and resolve disputes.
Different records may have different retention periods. Information no longer required will be deleted, anonymised or otherwise disposed of securely.
Security and Data Incidents
We use reasonable technical and organisational measures appropriate to the information handled. No online system can guarantee absolute security.
If a personal data breach occurs, We will assess it and make notifications to the relevant authority and affected individuals where required by law.
Your Rights
Subject to applicable law and lawful exceptions, You may request:
• Access to personal information We hold about You.
• Correction of inaccurate or incomplete information.
• Withdrawal of consent where processing relies on consent.
• An end to direct marketing.
• Data portability where applicable and technically feasible under the law.
You may also ask Us to review information that is no longer necessary for its original purpose.
We may need to verify Your identity. If a request cannot be fully fulfilled because of legal requirements or an applicable exception, We will explain the reason.
Children’s Information
Our purchasing services are intended for adults. Selling children’s products does not mean that We require children to create accounts or provide personal information.
If You believe a child has supplied information without appropriate authorisation, contact Us so We can review the matter.
Third-Party Websites
Links to external websites may be provided for convenience. Their handling of personal information is governed by their own privacy notices.
Policy Updates
We may update this Policy to reflect changes in Our services or legal requirements. The updated date will be shown above. Where required, We will provide additional notice or obtain consent.
Privacy Enquiries
For questions, requests or complaints concerning personal information, contact:
PACK & GO SDN BHD
202601014134 (1676232-P)
Email: pack-n-go@outlook.com
Website: https://pckngo.com/
Address:
NO 38A JALAN FLORA UTAMA 3
TAMAN FLORA UTAMA
83000 BATU PAHAT JOHOR
If Your concern remains unresolved, You may contact Malaysia’s Personal Data Protection Commissioner through https://www.pdp.gov.my/.